They SAY they’re
from the Water Authority…but are they?
Somebody knocks on your door claiming to represent the water
company. How can you tell an impersonator from the real thing? We’ve put
together some information to help you keep safe.
1.
Do not open your door.
Meters are read electronically.
Anybody who identifies him or herself as a “meter reader” is automatically
suspect. Even in the event of a water main breakage or other emergency, repair
work is conducted outdoors. There is no reason anybody from ACSA needs to enter
your home.
2. Don’t let the props fool you.
3.
Never pay money to “settle a bill” or to avoid
having your water turned off.
Under no circumstances will any
utility (or most businesses) demand cash payment in person. Impersonators have been known to produce fake
computer printouts showing supposed usage and unpaid balances. Asking for money
for services or claiming that your water will be turned off without immediate
payment are clear signs of a scam. If you are in any doubt about the status of
your account, contact ACSA directly.
4.
Clean up your paper trail.
Your trash is a scammer’s
treasure. Once you have paid a bill, file it away safely or shred or otherwise
destroy it. Criminals can use information they find on discarded bills and
other personal papers to convince you that they know details about your
account…or, worse still, to steal your identity. Viewing your bill online and setting up auto
pay from your bank account are safe ways to minimize this risk.
5.
Immediately report your experience to ACSA and
the police.
